Privacy Policy

1. Introduction

Cycleharmony Ltd ("we," "our," or "us") operates the Cycleharmony website and related services. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the data practices described in this policy.

We are committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy and our Terms of Service.

2. Information We Collect

2.1 Personal Information

We may collect and process the following types of personal information:

• Contact information such as name, email address, and phone number
• Profile information including username, password, and preferences
• Demographic information such as age, gender, and location
• Health and wellness information that you voluntarily provide
• Payment information (processed securely through our payment providers)
• Communication records including emails, chat transcripts, and support requests

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, and device information
• Pages viewed, time spent on pages, and navigation patterns
• Referring website information and search terms used
• Cookies and similar tracking technologies
• Device identifiers and technical information

2.3 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms, analytics providers, and our marketing partners, in accordance with their privacy policies and applicable laws.

3. How We Use Your Information

We use the information we collect for various purposes, including:

We do not use your personal information for purposes other than those described in this Privacy Policy without obtaining your explicit consent.

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to your information only to perform these tasks on our behalf and are obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to meet national security or law enforcement requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the site or service provider systems to recognize your browser and capture and remember certain information.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and any other unlawful forms of processing.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We restrict access to your personal information to Cycleharmony employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

We will retain certain personal information as required by law or to resolve disputes and enforce our agreements. We may also retain aggregate information for research purposes and to improve our services.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information to us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will take appropriate measures to ensure that your personal information receives an adequate level of protection as required by applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the site following the posting of changes to this Privacy Policy will constitute your acknowledgment and acceptance of such changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: